Troubleshooting common browser errors

Sometimes, you may encounter errors when trying to visit your Beanstack site on a web browser. The following sections troubleshoot common browser errors.

Using my Beanstack URL

Clearing cache and cookie data on my browser

Using my Beanstack URL

Did you use “https://www.yoursite.beanstack.org”? If so, you want to remove "www" from that URL.

Your site’s URL is https://yoursite.beanstack.org. The subdomain yoursite is the subdomain and there cannot be two subdomains in a web address. For example, you can go to mail.google.com but not www.mail.google.com. Please make sure that you direct people to the correct URL!

Note: Ending the URL with beanstack.org or beanstack.com should bring you to the same site page.

Clearing cache and cookie data on my browser

Sometimes, you may want to clear a browser's cache and cookies to protect your account (especially if you are using a shared computer). It can also resolve slow load times experienced when accessing Report or Insights on your Beanstack site.

Google Chrome
Mozilla Firefox
Microsoft Edge
Safari

Google Chrome

1. Select the three-dot icon near the top-right of the window.
2. Go to “Settings” > “Privacy and Security.”
3. Select “Delete Browsing Data.”
4. Choose your time range with the dropdown menu.
5. Check the boxes to include cookies, cached images, and other site data.
6. Select “Delete Data.”

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Mozilla Firefox

1. Select the hamburger menu near the top-right of the window.
2. Go to “Settings” > “Privacy & Security.”
3. Scroll down to “Cookies and Site Data.”
4. Select “Clear Data” to bring up a menu.
5. Choose the time range and types of data to delete, such as cookies and cached files.
6. Select “Clear.”

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Microsoft Edge

1. Select the three-dot icon near the top-right of the window.
2. Go to “Settings” > “Privacy, search, and services.”
3. Scroll down to “Delete browsing data.”
4. Select “Choose what to clear” to bring up a menu.
5. Choose the time range and types of data to delete (cookies, cached images, passwords, etc.)
6. Select “Clear now.”

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Safari

Note: These steps apply only to macOS (Apple).

1. Select “Safari” from the top menu bar.
2. Go to “Settings” > “Privacy.”
3. Select “Manage Website Data.”
4. Highlight one or more websites.
5. Select “Remove” to clear data for the highlighted websites.
6. Click “Done.”

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