How to troubleshoot a technical issue on the app

While we strive to catch any problems before we release a new app build to the Google Play or App Store, sometimes unanticipated bugs do happen!

1. Check your connection

First, make sure you have a stable internet connection, either through mobile data or Wi-Fi. A weak or interrupted connection can affect app performance.

2. Check for device compatability

Next, ensure your device and its operating system support the app. We support mobile devices with the Google Play store or App Store. The app may work on some Kindles and foldable phones (but it’s not guaranteed). Although many schools use iPads and tablets, the app doesn’t explicitly support them.

Android: We support any Android OS Release versions with a release date <5 years ago in these docs.
- As of May 22, 2025, this is Android OS 11.0 and later
iOS: We support the Max iOS version for any devices that are iPhone 8 / 8 Plus or later in these docs.
- As of May 22, 2025, this is iOS version 16.0 and later

3. Uninstall/reinstall the app

If your app is still not performing as expected, we recommend following the steps below:

If using an Android device:

Force Close the Beanstack Tracker App (if the issue persists after completing this step, proceed with the remaining steps).
In your phone settings, find the Beanstack app, click into storage, then click Clear Cache **and** Clear Data.
Uninstall the Beanstack app.
Install any pending software updates on your device and restart it.
Reinstall the Beanstack Tracker app.

If using an iPhone device:

Force Close the Beanstack Tracker App (if the issue persists after completing this step, proceed with the remaining steps).
Find the Beanstack Tracker app on your device, then press and hold your finger down on its icon.
In the pop-up menu, select “Remove App.”
Then select “Delete App” in the next pop-up and tap “Delete” again.
Restart the device.
Reinstall the Beanstack Tracker App.

Here’s a video showing how to complete this process on an Android device. If this doesn't solve the issue, please open a ticket at Beanstack Support so that we can help!