How to troubleshoot a technical issue on the app

While we strive to catch any problems before we release a new app build to the Google Play or App Store, sometimes unanticipated bugs do happen! 

First, make sure you have a stable internet connection, either through mobile data or Wi-Fi. A weak or interrupted connection can affect app performance. 

If your app is still not performing as expected, we recommend following the steps below:

If using an Android device:

1. Force Close the Beanstack Tracker App (if the issue persists after completing this step, proceed with the remaining steps).
2. In your phone settings, find the Beanstack app, click into storage, then click Clear Cache **and** Clear Data.
3. Uninstall the Beanstack app.
4. Install any pending software updates on your device and restart it.
5. Reinstall the Beanstack Tracker app.

If using an iPhone device:

1. Force Close the Beanstack Tracker App (if the issue persists after completing this step, proceed with the remaining steps).
2. Find the Beanstack Tracker app on your device, then press and hold your finger down on its icon.
3. In the pop-up menu, select “Remove App.”
4. Then select “Delete App” in the next pop-up and tap “Delete” again.
5. Restart the device.
6. Reinstall the Beanstack Tracker App.

Here’s a video showing how to complete this process on an Android device. If this doesn't solve the issue, please open a ticket at Beanstack Support so that we can help!