Libraries: A reader or account is in our system twice as a duplicate. What should I do?

Tags: Libraries, Readers, Accounts

If you notice that an account creator appears on your site multiple times (perhaps by running the “Potential Duplicate Account Creators” report), typically only one of the accounts has readers enrolled in current challenges.

For example, Mrs. Robinson has two readers who were enrolled in summer reading last year. This summer, she creates a new account rather than logging in with her existing account. The readers attached to her new account are enrolled in this year’s challenge, and last year’s readers are inactive.

To streamline and clean up any duplicate accounts, follow the steps in this article to merge duplicate accounts. 

To further mitigate duplicate accounts, follow the steps in this article.